Shipping, Returns, and Refunds

Shipping and Delivery Policy

Uptown Tails ship only in India. Orders are shipped through registered domestic courier companies only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company norms. Uptown Tails is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Uptown Tails is in no way responsible for any damage to the order while in transit to the buyer.

Standard Shipping is free across India for all products, unless stated otherwise. Express service orders may be charged an additional shipping fee.

In India, some state governments levies the Octroi charges when the product enters the state. 

The Octroi charge is payable by the recipient at the time of delivery. The courier will collect the Octroi amount from the recipient at the time of delivery.

Return and Refund Policy

Refund requests are usually not entertained by us. In case there is any manufacturing defect with the product, we will take it back and replace it with an equivalent product. 

Please note that the product should be unused in their original condition, with price tags intact as delivered to you and should be sent back along with original box and invoice to:

Bharat International Pet Foods,  Gate no 47, Next to BASF, Lonikand, Nagar Road, Pune, Maharashtra, 412216.
Phone: +91 83800 24800, 1-800-2702040
Email: info@uptowntails.com

Replacement Policy

Replacement will be done only if the pack is unopened in original condition and the product is unused. The complete responsibility and charges of the return would have to be borne by the customer. Charges will be bourne by Uptown Tails in case of incorrect shipments. Once we have the returned product in our warehouse, we will ship the replacement.


Uptown Tails has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.


In case of requests for order cancellations, Uptown Tails reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.

We will not be able to cancel orders that have already been processed or shipped.

Uptown Tails has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Uptown Tails and accept Uptown Tails decision regarding the cancellation.


Uptown Tails reserves the right to recover the cost of goods, collection charges and other expenses that may occur from persons for using the Site fraudulently. Uptown Tails reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.


There are limited period vouchers, affiliate codes and promotional codes which can be issued, or cancelled by Uptown Tails as part of any campaign or scheme. The terms for these campaigns will be decided by Uptown Tails at the time of the being issued or during the campaign and these should be acceptable to you.

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